Blog
Feature walk-throughs, practical advice and product updates — written for people who run the shop, the roster and the books themselves.
Notes from the shop
What actually comes up day to day — handling clients, quiet spells and busy ones, bodywork and technique, and what is worth saying about this trade.
Notes from the shop3 min readLast-minute cancellations: keeping the relationship and the hour
A cancellation policy is not there to punish anyone. It is there so both sides know the rule. Three things are enough.
Notes from the shop5 min readA client’s first visit: the questions worth asking
Three or four good questions beat a full page of forms — and make people far likelier to come back.
Notes from the shop4 min readThe quiet season: turning empty hours into useful ones
A quiet stretch is not something to wait out. Four things only get done when you are not busy.
Running your shop
Scheduling, retention, peak season — practical advice that works with or without our software.
Running your shop4 min readDigitising a small massage clinic should not start with switching everything
Running in parallel for a month is far safer than migrating every client record at once.
Running your shop5 min readAdding therapists for peak season without breaking your schedule
How to slot casual staff into hours, rooms and commissions without clashing with your regulars.
Features
What each part of MergeCase does, and the problem it solves.
Features5 min readYour online booking page: let clients book themselves
Every shop gets its own booking link. Clients pick a service and a time themselves — without interrupting your treatment.
Features5 min readThe schedule board: see who is free and which room is open
A full day laid out by therapist and by room, with clashes flagged the moment they happen.
Features4 min readVouchers and packages: keeping regulars coming back
Issue, redeem, and auto-deduct at checkout. Balances and expiry live in the system, not in a notebook.
Features4 min readMonth-end reports: which therapist and which hours actually earn
Revenue, therapist hours, time-of-day distribution — exportable for your accountant.
Getting started
Start here on day one and get your shop set up step by step.
